FREQUENTLY ASKED QUESTIONS - HOW MAY WE ASSIST YOU?

EASTPAK...huh?

Look at the about us section to discover our history.

Where are EASTPAK's headquarters located?

EASTPAK’s international headquarters are based in Bornem, Belgium. EASTPAK is a part of VF Corporation’s Outdoor Coalition which includes other major brands such as Kipling, Jansport, Napapijiri, Nautica, Reef, The North Face and Vans.

Where can I find the addresses of the EASTPAK stores?

You can find all addresses of EASTPAK stores and dealers in the Store Locator section of our site.

How can I contact EASTPAK's customer service?

You can select the “Contact Us” shortcut at the bottom of the screen of our site. We will do our very best to reply to you shortly.

Where can I get my EASTPAK bag repaired?

If you purchased the bag in our online shop, you can contact our customer service. If you have not purchased the item in our online shop, we advise you to return to the shop where you bought it. Or you can contact the EASTPAK warranty and repair service by email : eastpakwarranty_general@vfc.com.

How can I clean my EASTPAK bag?

Care instructions for fabric bags: Clean the outside fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Hang in a shady place. On bags with leather, avoid moistening the leather when cleaning. In case of a deep stain, clean the fabric with a cloth or soft brush using water and neutral soap. A universal-use protective spray (i.e. Scotchguard – found in most shoe or handbag departments) may be used to keep the product looking clean. Care instructions for leather bags: Our leather products have been made with care from genuine leather. The leather texture is naturally generated and will develop a rich patina over time. Any variations in the color and grain are a result of the natural characteristics of the leather. Care should be taken when wearing light colored garments to prevent color transfer (a natural risk with leather). Keep the product dry and avoid contact with damp or wet surfaces. Limit the exposure to direct heat or sunlight. To clean the product, just wipe it with a soft, dry cloth. Do not use any chemical cleaners to care for the product. Optional care, not essential: With a soft brush, a colourless cream can be applied regularly to leather areas (not for Nubuck leather). The product can be protected by applying a waterproofing agent, following the recommendations given by the manufacturer.

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