HOW CAN I CONTACT EASTPAK’S CUSTOMER SERVICE ? HOW CAN I CONTACT EASTPAK’S CUSTOMER SERVICE ? I CAN NOT REMEMBER MY PASSWORD, WHAT SHALL I DO ? CAN I GET MY ORDER DELIVERED ANYWHERE IN THE WORLD ? CAN I GET MY ORDER DELIVERED TO A DIFFERENT DELIVERY ADDRESS ? CAN I STILL MAKE CHANGES OR CANCELLATIONS ONCE MY ORDER IS CONFIRMED ? WHAT IS THE LEADTIME FOR DELIVERY ?
I CAN NOT REMEMBER MY PASSWORD, WHAT SHALL I DO ?
CAN I GET MY ORDER DELIVERED ANYWHERE IN THE WORLD ?
CAN I GET MY ORDER DELIVERED TO A DIFFERENT DELIVERY ADDRESS ?
CAN I STILL MAKE CHANGES OR CANCELLATIONS ONCE MY ORDER IS CONFIRMED ?
WHAT IS THE LEADTIME FOR DELIVERY ?
HOW CAN I TRACK MY SHIPMENT ?
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER ?
WHERE CAN I FIND THE ADDRESS OF THE EASTPAK STORES ?
WHERE CAN I BUY PREVIOUS EASTPAK COLLECTIONS ?
WHAT IS THE DELIVERY CHARGE FOR MY ORDER ?
WHAT IS YOUR RETURN POLICY ?
WHAT SHOULD I DO IF THE GOODS ARRIVE DAMAGED ?
WHERE ARE EASTPAK’S HEADQUARTERS LOCATED ?
You can select the “Contact Us” shortcut at the bottom of the screen of our site. We will do our very best to reply to you shortly.
Your password is only required when you are ready to pay for your order. Once you have selected your bags in "My Shopping Bag", proceed to the "Check Out". Then click on the link "Forgotten password". You will receive an e-mail with your updated password to your personal e-mail address. You can also update your password any time in "My account" > "My password".
Your delivery from http://www.eastpak.com/shop/uk is limited to the United Kingdom, with the exception of Gibraltar and the Channel Islands.
Yes, we understand that many customers are at work during the day and may like to receive delivery there or want to send their purchases as gifts. You can have items sent to an address which differs from your personal address, as long as it remains within the delivery zones as stated above. Nonetheless please note that once your order is confirmed, it is not possible to change the delivery address anymore.
You can make any changes or cancellations you wish within your shopping bag until you confirm your payment. Once your payment has been made and your order confirmation received, it is not possible anymore to make changes or cancellations.
A standard delivery to the United Kingdom takes between 3 to 5 working days from the time your package is picked up by our carrier to delivery at your chosen delivery address in the United Kingdom.
HOW CAN I TRACK MY SHIPMENT ? HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER ? WHERE CAN I FIND THE ADDRESS OF THE EASTPAK STORES ? WHERE CAN I BUY PREVIOUS EASTPAK COLLECTIONS ? WHAT IS THE DELIVERY CHARGE FOR MY ORDER ? EASTPAK is pleased to offer an effortless and free shipping return policy. If for any reason you are unhappy with your purchase you can return it for a full refund within 14 days from the date of delivery, providing it has not been worn or used and is in its original packaging. Please follow the process below: EASTPAK will refund you in full within 14 days from the date your goods are received and accepted by our warehouse team. If the goods have been used and are not in a re-sellable condition, we will not accept your return. WHAT SHOULD I DO IF THE GOODS ARRIVE DAMAGED ? WHERE ARE EASTPAK’S HEADQUARTERS LOCATED ?
You can track your shipment by selecting the section “My account” on our site, then click on “My orders and Shipment status”. Alternatively, on the shipment confirmation, which you will receive by e-mail from us, you will be able to click directly onto a link to our carrier. Note that the tracking link becomes available 24 hours after collection of your goods.
Your order will be confirmed immediately on screen and you will also receive an order confirmation from us by e-mail.
You can find all addresses of EASTPAK stores and dealers in the Store Locator section of our site.
On every EASTPAK e-Shop you will find current collections. Previous collections can only be found in the EASTPAK outlet shops.
We have one unique delivery charge based on the cost of our standard delivery. The charge for one order is set at £7.90. The appropriate delivery charge will appear automatically in your shopping bag.
Free shipping on orders more than £30.
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Select the section “My Account” followed by “My Orders and Shipment Status” from our site
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Click on your order number
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After reading & accepting the return policy, tick on “I wish to return an item”
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Fill in the Return Form with the appropriate reason for your return and all necessary details
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Our Customer Service will analyse your request and will send you an e-mail to confirm receipt of your request
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You will also be allocated with a Return Number and receive full details on return shipment procedures
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Place the item in its original packaging, making sure to include your order confirmation
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Stick the pre-paid UPS return label on your parcel
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Contact the UPS local office to organise the collection of your parcel Please also note that we can only refund on to the same method of payment you used to make your original purchase.
If any part of your order arrives damaged, you should notify us within 48 hours so that we can take this up with the carrier. You will then have the standard 14 days to make the return. Please follow the procedure detailed above.
EASTPAK’s international headquarters are based in Bornem, Belgium. EASTPAK is a part of VF Corporation’s Outdoor Coalition which includes other major brands such as Kipling, Jansport, Napapijiri, Nautica, Reef, The North Face and Vans.