Our Customer Care team is experiencing a high volume of contacts at the moment, so our response time may be a little longer than usual. We apologise for the delay.
Please be aware due to the upcoming Public Holidays in some countries, 18th and 19th May. Orders received during this time might be shipped with a short delay.


At Eastpak®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with an Eastpak® product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.

How to return your item under warranty

Please select where your item was purchased below:

Frequently asked questions