T&C of sale
These Terms and Condition of Sale (“Terms of Sale”) apply to the purchase and shipping of Goods in Austria, Portugal and Ireland through our Website.
Please read these Terms of Sale carefully before placing an Order.
By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance of these Terms of Sale.
If you need further information, are unable to understand or have any questions about these Terms of Sale, please refer first to the FAQ section and if you still have doubts or you do not find the proper answer there, please contact us using the contact information in the Contact Us section.
A copy of this Terms of Sale can be stored electronically or printed by all users of our Website.
In these Terms of Sale: "Contract" means the contract between you and us for the sale and purchase of Goods, comprising your Order, our Order Confirmation of your Order and these Terms of Sale;
"Goods" means the products that we sell on our Website from time to time, including but not limited to: apparel, back packs, tents, bags, school bags, travel gears, leather items, sacks and accessories for all the foregoing;
"Order" means an order for Goods placed according to these Terms of Sale;
"Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order at the moment the Goods are dispatched and the relevant details of your purchased Goods;
"Terms of Sale" means these terms and conditions of sale;
"we", "our" or "us" means VF EUROPE B.V.B.A. (Company Registration number: 0405.039.138 KBO Mechelen – VAT nr. BE04050390138) whose registered office is at Fountain Business Park, C. Van Kerckhovenstraat, 110, B - 2880 Bornem, Belgium;
“Website" means our website located at www.eastpak.com
"you" or "your" means you, the customer.
2. INFORMATION RELATING TO GOODS
We will make reasonable efforts to ensure that the information about Goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the description and/or pricing of the Goods, or that Goods will always be available if you wish to place an Order to purchase them. None of the material contained in our Website is to be relied upon as a statement or representation in relation to Goods.
All images, illustrations and descriptions of Goods are for information only and, as the actual colours you see on our Website will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Airline carry-on-size Restrictions: Whilst every effort is made to ensure that items listed as cabin carry-on/hand luggage meet with current airline restrictions, we cannot be held responsible if an airline or airport change their hand-luggage restrictions and items are declined from being allowed on-board. You are invited to contact us using the contact information in the Contact Us section if you need any further information about Goods.
We reserve the right, at any time and without notice, to modify the information about Goods displayed on our Website, including without limitation information on prices, description and availability of Goods. However, changes to price, availability or description of any Goods will not affect Orders submitted by you which have already been accepted by us in accordance with Clause 2 below. The foregoing will not affect your statutory rights relating to misdescribed goods. For more information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice bureau.
3. HOW DO I PLACE AN ORDER
To place an Order you must be 18 years of age or over. To place an Order you will have to select the Goods on the Website, select your preferred shipping method and, at your discretion other optional services and click on the “PLACE ORDER” button. Before completing the check-out procedure you will be requested either to register for or log into your personal account. We will not accept Orders placed in any way other than as detailed above. Orders will only be processed and shipped if we deem an Order complete.
An Order is deemed complete if all relevant information requested throughout the order process has been entered correctly and the terms and conditions agreed. If you have any problems during the placement of an Order or if you are not sure whether or not your Order made through the website has been finalized, contact us using the contact information in the Contact Us section. When you place an Order you make an offer to us to purchase the Goods you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to the cases where: (i) You provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address; or fraudulent information; (ii) There is an error on our Website relating to the Goods that you have ordered, for example an error relating to the price or description of the Goods as displayed on our Website; (iii) The Goods that you have ordered are no longer available through our Website; or (iv) We believe that you are under the age of 18.
We will not be liable to you or any third party for withdrawing any Goods from the Website, removing or editing any materials or content on the Website, refusing to process an Order or suspending any transaction after we started to process it. If we cannot accept your Order we will contact you by email or telephone as soon as possible but in any case no later than 30 (thirty) days from the date of your Order. If we cannot accept or perform your Order because the Goods are no longer available, or because of an error in the prices and/or other information about the Goods for which you have placed an Order, we will contact you and suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Goods we cannot supply and refund to you any money that you have paid to us in respect of those Goods.
If you have placed the Order through the Website you will receive an e-mail confirming receipt of your Order, containing the relevant details of your Order (such as quantities, price, shipping terms). Please note that this e-mail does NOT constitute an acceptance of your Order. Unless you cancel your Order, your Order will be shipped. At such time you will receive an Order Shipment Confirmation e-mail informing you that we have dispatched all, or a part, of the Goods covered by your Order. Orders can’t be modified but may be cancelled in full at any time before being processed by us. If you wish to modify or cancel your Order please contact us using the contact information in the Contact Us section.
We will not accept orders cancellation made in any way other than that listed above. Once your Order has been processed you may only exercise your right of withdrawal according to the procedure under Clause 9 below.
4. WHAT HAPPENS IF GOODS ARE UNAVAILABLE
We will make reasonable efforts to ensure that the information about Goods displayed on our Website are always accurate. However, when you place an Order certain Goods may be out of stock. If we are unable to send you the ordered Goods within 30 (thirty) days from the date of your Order, we will contact you and ask you if you would like us to cancel your Order either partially or entirely and, in such a case, we will refund to you the cost of the Goods in the cancelled Order.
If we do not receive a response to our e-mail or any voicemail message that we may leave for you, we will send you an e-mail reminder. If you do not contact us within a further 3 days, we will cancel your entire Order and refund to you the cost of the Goods. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
5. OUR PRICING POLICY
The prices of the Goods are indicated on our Website and will be confirmed in the Order Confirmation we will send to you via e-mail. All prices are in Euro and inclusive of VAT. Delivery costs may apply to your Order as indicated on our Website at the time you submit your Order. Delivery costs will depend on the value of your Order and your required shipping method. Please see our applicable delivery charges and terms and conditions.
We reserve the right to modify the price of our Goods on our Website at any time and without prior notice. Changes to the price of Goods will not affect your Order once we have accepted the Order and sent to you an Order Confirmation. If we find an error in the price of Goods you have ordered, we will inform you as soon as possible by e-mail or telephone and we will offer you the option of reconfirming your Order at the correct price or cancelling your Order. If you cancel the Order, we will refund or re-credit you for any sum that has been paid by you.
6. HOW CAN I PAY
You may pay for your Goods by credit or debit card. We accept payment cards like, Visa, Maestro and Master Card. Payment must be made in the currency as indicated on your Order before you submit it. If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is received by us. We will not accept your Order, neither will we supply the Goods to you until your credit or debit card issuer has authorised the use of your card for payment of the Goods ordered. If we do not receive such authorisation we will notify you.
We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation. We take all reasonable care to make our Website secure and to prevent frauds. All credit and debit card transactions on this Website are processed by “GLOBAL COLLECT INTERNATIONAL PAYMENT SERVICES”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details.
Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk. We will send the Goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by e-mail to the e-mail address which you provided at the time of making the Order.
7. WHEN ARE GOODS DELIVERED AND HOW CAN I TRACK MY ORDER
Goods ordered through this Website will only be delivered in Austria, Portugal and Ireland. Delivery will be made by standard at your choice during normal business hours We may, from time to time, apply free shipment promotions for limited periods. Please see our delivery terms and conditions. Upon delivery of the Goods to our carrier we will send you an Order Shipment Confirmation email.
We will not deliver any Goods unless or until payment has been received. We will make any reasonable efforts to deliver the Goods within the delivery time specified in our Delivery Terms and Conditions. However, any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. If there is no one at the nominated delivery address who can accept delivery of Goods, you will be advised in this case by a note left in your mail box by carrier. Title to and risk of loss in your Goods will pass to you on delivery.
You can check the current status of your Order by clicking on the link included in your Order Shipment Confirmation email.
8. HOW TO RETURN GOODS
To return Goods to us, please read carefully the Returns Policy.
9. YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund, pursuant to article 47 of the Belgian Act of 6 April 2010 on Market Practices and Consumer Protection, provided that you inform us of your decision to cancel the contract within 30 calendar days of delivery of the Goods, by filling out the proper form available on the “My Account” section and following the instructions provided in the Terms and Conditions of the Return Policy
Please note that while the Goods remain in your possession you are under a duty to ensure that the Goods are kept safe, secure and in good condition. We will provide you with a refund as soon as possible after you inform us of your decision to cancel the contract and in any case and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Goods.
10. OUR LIABILITY TO YOU
These Terms of Sale set out the entire obligations and liabilities in respect of the supply of Goods. Save as set out in this clause, we do not provide any warranties, conditions or other terms that are binding on us regarding the supply, failure to supply, or delay in supplying the Goods. Any warranty, condition or other term arising out of or in connection with the supply of Goods which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you are domiciled or where you purchased the Goods is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for: (i) Any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; or (ii) Any loss or damage which was not a reasonably foreseeable result of either our breach of a contract or our breach of our legal duty of care.
Loss or damage is "reasonably foreseeable" if, at the time that we and you entered into a contract, such loss was either contemplated (or should reasonably have been contemplated) by us and you or you notified us that the loss may occur if we breached the contract or our legal duty of care. Without prejudice to the foregoing, nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence; or (ii) for fraud; or (iii) any breach of the obligations implied by applicable compulsory national laws as to title; or (iv) any liability which cannot be excluded by applicable law. Nothing in these Terms of Sale shall affect your statutory rights as a consumer, nor your right of withdrawal as per Clause 9 above.
11. HOW YOUR PERSONAL DATA ARE PROCESSED
By placing your Order, you agree and understand that we may store, process and use data collected when you registered on the Website for the purposes of processing your Order. We will process your information in accordance with the VF’s Privacy Statement.
12. USE OF THE WEBSITE
13. INTELLECTUAL PROPERTY RIGHTS EASTPAK
trade mark as well as all trade marks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of VF International SAGL. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.
14. CIRCUMSTANCES BEYOND OUR CONTROL
We will make every effort to perform our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.
We will inform you of any such unforeseen event as soon as possible after its occurrence and we will perform our obligations as soon as reasonably possible. Should this interruption continue beyond a period of 2 (two) weeks, you will be entitled to cancel the Order, and a refund will be made in accordance with Clause 9 of these Terms of Sale.
15. APPLICABLE LAW
These Terms of Sale are governed by the law of Belgium implementing the European Directive on the protection of consumers in respect of distance contracts, without regard to its conflicts of laws provisions. To the extent this is permitted by the applicable laws on consumer protection, any action or claim related to these Terms of Sale shall be submitted to the exclusive jurisdiction of the courts of Belgium.
16. RESALE / RESHIPPING OF OUR MERCHANDISE
We constantly monitor the quality of the Goods that we offer to our customers in order to guarantee constant customer satisfaction. Our Goods are only distributed in our and our authorised resellers' stores. You must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Goods.
17. CONTACT US
If you have any questions about these Terms of Sale, our Goods or your Order, contact us using the contact information in the Contact Us section.
18. GENERAL TERMS
Neither our failure nor your failure to enforce any term of these Terms of Sale constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.