Keep safe and we'll keep you informed

During this period of uncertainty, it’s important to stay connected so we will do our best to keep you informed of any updates concerning how COVID-19 government restrictions are affecting our shipping and returns processes.

We’re Built to Resist at Eastpak, which means that we want to make the most of this time to upgrade our systems and improve your experience of our website in the future. We also want to send our support to everyone and hope everyone stays safe during this time.


For returns received on or after 24th March, refunds may take a little longer than usual. We will try to get these processed as soon as we can.

Join us in supporting global COVID-19 relief efforts

At Eastpak we are proud to be part of the VF family and are happy to share that the VF Foundation has pledged $1.5M to support COVID-19 relief efforts. Plus, the VF Foundation will match donations, up to an additional $500,000, 2-for-1 to the GlobalGiving Coronavirus Relief Fund to directly support communities impacted by the pandemic. If you would like to donate, visit

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