We'll be sorry to see you go but if you'd like to opt out of our marketing communications, simply unsubscribe using the link at the bottom of a marketing email that we've sent you. If you change your mind, you can always re-subscribe via the link at the bottom of our homepage on eastpak.com - you're always welcome!
Eastpak is part of VF corporation, one of the world’s largest apparel, footwear and accessories companies with a diverse portfolio of iconic lifestyle brands, including Vans, The North Face and Timberland. You can read all about VF's sustainability and responsibility strategy 'Made for Change' on the “VF Sustainability” site, detailing how VF plans to drive transformative solutions to make VF's business and the lives we touch better.
Simply log into "My account" online using your existing password, go to the Personal Data section and you will be prompted to put your old and new password in and to confirm when you are finished. Your password will then have been successfully changed.
Not quite anywhere but we do have a wide range of delivery destinations available. We deliver to: Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Denmark, Gibraltar and the United Kingdom (including Northern Ireland and the Isle of Man). We do not deliver to British Overseas Territories, the Channel Islands and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, the Baleraric Islands, and the Canary Islands and PO Boxes.
Absolutely. You can have items sent to an address which differs from your personal address, as long as it remains in one of our delivery zones. However, as soon as your order has been confirmed, you can no longer change your delivery address as it's already in process.
Our delivery options and timelines vary slightly by country so head to our “Delivery Terms” page, select your location and you will find the relevant delivery timelines for you. We will also send you a confirmation email as soon as your order has been shipped.
You can track your delivery within "My account" in the section titled 'Track delivery and returns'. We will also send you a link to track your order in your delivery confirmation email. Please note that this tracking link will become available only 24 hours after the collection of your items.
We offer free Standard and Collection Point delivery for all countries. Additional delivery options vary slightly by country so head to our “Delivery Terms” page, select your location and you will find the relevant delivery timelines for you. We will also send you a confirmation email as soon as your order has been shipped.
If any part of your order arrives damaged, you should notify us via the "Contact Us" page, so we can take this up with the carrier. You will have the standard 30 days to return your item for free via our “returns process”
If this happens then firstly, we're sorry you didn't receive what you ordered. You will need to follow our returns process to send the item back to us and then order the correct item either in store or online. Just check our "Returns Policy" for how to send your item back and if you have any additional questions, you can always “contact us” directly.
You can make any changes or cancellations you wish within your shopping basket until you confirm your payment. Once your payment has been made and your order confirmation received, it is no longer possible to make changes or cancellations as your order is already in process.
Your order will be confirmed immediately on screen and you'll also receive an order confirmation from us by email. If you receive neither of these, please “contact us” and we will look into it for you.
If you bought your item online and ordered the wrong colour or size, we advise you to return your original item by following our returns process and to place a new order for the correct colour or size. If you bought your item in store, you will need to return it to the shop where you bought it from and then purchase the new colour or size in that same store or online.
Placing an order online is quick and easy - we don't want to take up too much of your time! Once you've found what you're looking for, you can add it to your shopping basket and choose to check out. At the checkout you'll be able to select your delivery and payment methods. You can also choose to create an account or check out as a guest. Once your order is complete, it will be confirmed on screen and we'll send you an email as well. And that's it!
As soon as your order has been confirmed, we will take your payment. We're not able to accept any cheques or bank transfers. For the full list of payment options and accepted cards, please go to our “Payment Terms” page and select your location.
If for any reason you are unhappy with your online purchase, you can return it for a full refund (even if it was bought in Sale or Outlet) within 30 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from. For more details on how to return your product, please check our “Return Policy”.
You can return your order for a full refund (even if it was bought in Sale or Outlet) within 30 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from. For more details on how to return your product, please check our “Return Policy”.
You can, of course, return your item to a store if you bought it from that store. If you ordered the item online, you'll need to follow our returns process for online orders. To find out more, read our full “Return Policy”.
If you purchased your item online, you can contact our Warranty Team about repairs. Find the relevant contact details on our “Warranty” page. If you purchased your item in a store, we advise you to return it to the shop where you bought it from and they can help you further.
You can read our tips on how to make sure you're buying a genuine Eastpak bag on our “Counterfeit” page. The only global official Eastpak site is www.eastpak.com and we strongly recommend purchasing from our official Eastpak site in order to guarantee you will receive genuine Eastpak products as well as the customer and warranty service that comes with them.
We do our best to ensure that the information about our products is accurate and up-to-date. However, we can't guarantee that there will be no errors at all in the description and/or pricing of our products, or that products will always be available if you wish to purchase them.
It's also worth noting that the colours you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display them.
We reserve the right to modify the information about products displayed on Eastpak.com, including price information, description and availability. However, such changes will not affect orders for which you have already received an order confirmation email for. For more information on this topic, you can read our “Term of Sale”.
The outside material of our bags is not waterproof, but water resistant. We try to protect our products as much as possible against moisture by using a water resistant material both on the outside of the bag and on the inside lining. For more info, head to our “Product Care”page.