A nossa equipa de apoio ao cliente está a enfrentar um grande volume de contatos de momento, portanto, o nosso tempo de resposta pode ser um pouco maior que o normal.
Pedimos desculpas pelo atraso.


We are extending our returns period for Christmas to make things a little easier for you. Any items bought between 10th December and 31st December 2021 can be returned up until 10th February 2022. Our returns policy will go back to normal for any items bought from 1st January 2022 onwards.



How to make a FREE return:

1) Create a "return label"

Visit TRACK DELIVERY & RETURNS, enter your order number and your email address, and click ‘create a return’. Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason. Then print the label provided.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

3) Drop the products or hand them to the carrier

Drop your return into any available collection point locations or wait for carrier pick-up on the proposed date.

4) Wait for return confirmation and refund

You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (5-7 business days).

In case you have any question please have a look at our return FAQ. If you have any feedback on our returns process, don’t hesitate to let us know via our contact form.


Right of withdrawal

If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund.

This is a right of withdrawal that you can exercise without penalty and without giving any reason. Please note that while the products remain in your possession you are responsible for keeping them safe, secure and in good condition. In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

Legal guarantee for faulty goods

Eastpak guarantees its products against possible defects in materials and workmanship and offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.


* * * * * * *