Our Customer Care team is experiencing a high volume of contacts at the moment, so our response time may be a little longer than usual. We apologise for the delay.

Track your luggage

Our CNNCT cases feature a smart solution for re-tracing your trolley if it gets lost

How to activate your tag

To activate your digital luggage tag, scan the QR code on the back of your suitcase or visit the Eastpak Dynotag website. On this page, click “Activate a New Tag” and register your contact details. If someone finds your bag, they will be able to contact you and help reunite you with your belongings!

Found a lost bag? Here’s what to do

If you find an Eastpak trolley with a QR code on the back, you can help reunite the bag with the owner! Scan the QR code using your smartphone or visit the Eastpak Dynotag website. On this page, click “View Tag Contents” to view the owner’s contact details so you can contact them.