FREE DELIVERY AND FREE RETURNS 30 YEAR GUARANTEE

RETURNS POLICY

 

Right of withdrawal

If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund, provided that you return the products to us according to the procedure indicated on our returns page.

This is a right of withdrawal that you can exercise without penalty and without giving any reason. Please note that while the products remain in your possession you are responsible for keeping them safe, secure and in good condition. In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

 

How to make a FREE return:

1) Create a "return label"

Visit track my order, enter your order number and your email address, and click ‘create a return’. Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason. Then print the label provided.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

3) Drop the products or hand them to the carrier

Drop your return into any available collection point locations or wait for carrier pick-up on the proposed date.

4) Wait for return confirmation and refund

You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (5-7 business days).

In case you have any question please have a look at our return FAQ. If you have any feedback on our returns process, don’t hesitate to let us know via our contact form.

 

Legal guarantee for faulty goods

Eastpak guarantees its products against possible defects in materials and workmanship and offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

 

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