Our Customer Care team is experiencing a high volume of contacts at the moment, so our response time may be a little longer than usual. We apologise for the delay.


We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.   

1) Standard Delivery:

  • * Standard Delivery cost 4£ for orders under 35£ - FREE for all orders equal and above 35£.
  • * Orders delivered within 5-7 working days.
  • * Delivery is Monday to Friday during business hours.
  • * Once your order has been accepted it will be shipped within 2 working days.


 2) Free Collection Point Delivery

  • * FREE service, delivered within 5-7 working days.
  • * Collection is available 7 days a week, depending on store opening hours.
  • * Once your order has been accepted it will be shipped within 2 working days.
  • * CollectPlus reserve the right to reject any parcel that does not meet their size requirements, please check the CollectPlus website for more details. Please remember that CollectPlus can only accept parcels under 10kg in weight and with maximum dimensions of 60x50x50cm (only in the United Kingdom).


Shipment tracking

You can track shipment of your products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

 Please note:

 It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

  • * We will be unable to change the delivery address on Orders after checkout.
  • * If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • * Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • * All products are shipped from our warehouse in Sint-Niklaas, Belgium


  • We only deliver in: Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Denmark and United Kingdom (including Northern Ireland and Isle of Man). 
  • We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Canary Islands and Balearic islands and PO Boxes.


Upon delivery of the products to our carrier we will send you a Shipment Confirmation email.


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