FREE DELIVERY & RETURNS
EXPRESS SHIPPING AVAILABLE
30 YEAR GUARANTEE

TERMS OF SALE - DELIVERY TERMS

We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.   

1) Free Standard Delivery:

  • * FREE service, delivered within 2-5 working days.
  • * Delivery is Monday to Friday during business hours.
  • * Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.

 

 2) Free Collection Point Delivery

  • * FREE service, delivered within 2-5 working days.
  • * Collection is available 7 days a week, depending on store opening hours.
  • * Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.
  • * CollectPlus reserve the right to reject any parcel that does not meet their size requirements, please check the CollectPlus website for more details. Please remember that CollectPlus can only accept parcels under 10kg in weight and with maximum dimensions of 60x50x50cm (only in the United Kingdom).

 

3) Express Delivery:

  • * Fast delivery available, within 24 to 48 hours. Fast delivery costs £12 in the UK, € 12 in all other countries.
  • * Delivery is Monday to Friday during business hours.
  • * Select Express Delivery at Checkout, with a cost that depends by market.
  • * Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.

 

Shipment tracking

You can track shipment of your products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

 Please note:

 It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

  • * We will be unable to change the delivery address on Orders after checkout.
  • * If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • * Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • * All products are shipped from our warehouse in Sint-Niklaas, Belgium

 

  • We only deliver in: Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Denmark and United Kingdom (including Northern Ireland and Isle of Man). 
  • We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Canary Islands and Balearic islands and PO Boxes.

 

Upon delivery of the products to our carrier we will send you a Shipment Confirmation email.

 

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